Technical Profile
Systems Administration: 4 years experience providing technical support and performing systems administration functions in a medium sized multi-server Unix environment, supporting over 200 end-users. Routine tasks include creating punch-downs to provide internet service to new offices, creating custom cabling, configuring new hardware and software configuration for users and servers, backing up servers, performing restores, and creating off-site disaster recovery procedures. Trained new users in corporate computer culture and procedures.
Software Engineer: 6 years experience developing middle-ware systems including server software and multi-threaded environments using C, C++, and Visual C++. Developed in large scale as well as small scale environments. Obtained an indepth understanding of project domain, created excellent documentation of design, implementation, and user manuals. Typically completed tasks early, which facilitated mentoring other engineers in project domain and assisting others in completion of their tasks .
Web Hosting Web Designer: Utilized my software engineering skills in designing and delivering websites for web hosting clients. Worked with Dreamweaver, XHTML, CSS, PHP, APACHE, MySQL, and WordPress.
Web Hosting Technical Support Representative: Utilizing my software engineering, systems administration, and web design skills in supporting all levels of technical support requests ranging from registrar, internet connectivity, DNS servers and entries, IIS and Apache server problems to MySQL and HTML issues. Assisted users in setting up mail clients such as Outlook and Mac Mail as well as teaching clients about web hosting issues.
Outlying Skills:
- Business Administration Skills: Setup WHMCS (a CRM for web hosting), WHM (control panel for web hosting client administration), branded web hosting company control panels, and created knowledgebase and product line. Used QuickBooks in accounting systems as well as ACT!, another CRM for small businesses.
- Marketing Skills: Setup and implemented 7-point marketing strategy for real estate and mortgage loan clients.
- Financial industry experience: Developing software for ING Postbank's OCR server system; Real Estate and Mortgage Loan sales.
- Medical industry experience: Developed software for linear accelerator control system complying with strict FDA guidelines and requirements as well as developed software for a real-time medical laboratory research facility.
- Teaching experience: Certified trainer for the National Association of Mortgage Brokers; B.S.A. Trainer for pilot course: "Boy Management", an effective outline of cub scout den activites and flow for den meetings.
- Leadership experience: Director of the Meridian District, Boy Scouts of America week long Cub Scout Day Camp, one of the largest day camps in the Western Region of B.S.A. leading over 700 children and adults through an action packed, tightly scheduled, well budgeted, fun filled week of activities and entertainment. Documented leadership positions and created and maintained websites for the adults to reference in preparation for the camp as well as trained and recruited volunteers for future camps.
